COVID UPDATE - please note that orders are taking considerably longer than usual. For UK, we've had cases of patterns arriving up to 10 days later than expected and for the rest of the world, we have had many cases of patterns taking up to 2-3 weeks longer than usual. Unfortunately, we will need to allow for this extra time before sending out a replacement.
NORMAL SHIPPING - Your order will be sent within 2 - 3 working days after order confirmation
Our orders will be sent with Royal Mail, ParcelForce, Fedex & DPD
SHIPPING TERMS AND CONDITIONS
All products purchased from the Website are made pursuant to a shipment contract. This means that the risk of loss for such products pass to you upon our delivery to the carrier.
If you have received your Order Confirmation Email but your products have not arrived within the time specified please check with your local mail delivery office to see that they are not holding your parcel. If they confirm that they do not have your products, please contact us at email@example.com and we will do our best to assist.
Royal Mail does not consider a parcel lost unless it has been missing 15 days in the UK, 20 days in Europe or 25 days in the rest of the world. If you believe your parcel has been lost, please get in touch with us at firstname.lastname@example.org.
Note that during exceptionally busy periods (e.g. Christmas) or when the weather is particularly inclement please allow an additional day before raising a query.
CHRISTMAS SHIPPING DATES
These are our last shipping dates for Christmas post:
UK - Friday 18 December
Australia - Friday 4 December
Europe - Thursday 10 December
Please see here for up to date Christmas shipping dates.