So you have placed an order and want to know when to expect your package? We know what it's like to have a sewing project in mind and want your pattern as soon as possible, so we have made our postage solution as simple and quick as possible!
Once your order has been paid for and accepted, your package will ship within 48 hours of your order (we always try to ship packages as soon as possible!). Our orders will be sent with Royal Mail. We will endeavour to deliver all products you have ordered within the following time periods:
For the UK and Channel Islands 4 business days
For Europe 5-7 business days
For the rest of the World 9 business days
All products purchased from the Website are made pursuant to a shipment contract. This means that the risk of loss for such products pass to you upon our delivery to the carrier.
If you have received your Order Confirmation Email but your products have not arrived within the time specified please check with your local mail delivery office to see that they are not holding your parcel. If they confirm that they do not have your products, please contact us at firstname.lastname@example.org and we will do our best to assist.
Royal Mail does not consider a parcel lost unless it has been missing 15 days in the UK, 20 days in Europe or 25 days in the rest of the world. If you believe your parcel has been lost, please get in touch with us at email@example.com . However, we normally ask you to wait that long before we can replace your order.
Note that during exceptionally busy periods (e.g. Christmas) or when the weather is particularly inclement please allow an additional day before raising a query.