Delivery

We aim to dispatch orders within 2–3 working days. UK orders are generally sent using Royal Mail 2nd Class. For larger parcels and international orders, we use a range of trusted delivery services, including Royal Mail, Parcelforce, UPS, FedEx, DPD and Evri.

If your order is sent using a tracked service, we’ll update your order with the tracking number as soon as it is on its way.

Need something quickly? Please contact us before placing your order and we’ll be happy to advise on the quickest available delivery service and any additional charge. In most instances, we can prepare the order and send you a payment link. Please use our contact form or email hello@theavidseamstress.co.uk.

Shipping to the USA

We are currently able to send printed sewing patterns to the USA. Orders are sent using Royal Mail’s Postal Delivered Duties Paid (PDDP) service. All required customs information is completed by us, and any applicable customs duties and handling fees are paid before dispatch. This means you should not receive any additional customs charges when your order is delivered.

At present, fabrics, sewing kits and other physical products are not available for delivery to the USA. If we introduce USA delivery for these products in the future, separate shipping rates will be calculated and shown at checkout.

Please provide a valid email address and mobile telephone number when placing your order, as these details are required for parcels entering the USA.

Shipping to Europe

We have temporarily paused the delivery of physical products to Europe while we review the additional product-safety, customs and regulatory requirements for businesses selling into the EU.

We’re sorry that we’re unable to offer physical delivery to our European customers at present and hope to reinstate this service when we can do so confidently and compliantly.

Digital sewing patterns remain available to purchase and download wherever you are.

Other international destinations

If your country isn’t available at checkout, please email hello@theavidseamstress.co.uk and we’ll let you know whether delivery is possible and provide a shipping quote.

Unless otherwise stated at checkout, international customers outside the USA are responsible for any local import taxes, customs duties or handling charges applied when an order reaches its destination.

Shipping terms and missing parcels

We remain responsible for your order until it has been delivered to you. Once delivered, responsibility for the products passes to you.

If you have received your order confirmation but your products haven’t arrived within the expected timeframe, please check with your local delivery office in case the parcel is being held. If they don’t have it, please contact us at hello@theavidseamstress.co.uk and we’ll do our best to help.

Royal Mail does not usually consider a parcel lost until it has been missing for 15 working days within the UK, 20 working days within Europe or 25 working days for the rest of the world. If you believe your parcel has been lost, please contact us.

During exceptionally busy periods, such as Christmas, or during severe weather, deliveries may take a little longer than usual.