e-Gift Cards - FAQ's & T&C's

e-gift card from the avid seamstress

FREQUENTLY ASKED QUESTIONS

Can discount codes be used with e-gift cards?

Unfortunately not, as the e-gift card code needs to be put in the same space as discount codes meaning you can't use both at the same time. 

Can an e-gift card be used multiple times?

Yes, an e-gift card can be used several times, for example: if a customer has a £100 e-gift card, and uses only £20, the remaining balance (£80) will remain on the same discount e-gift card. The person that has the e-gift card will receive an email with the updated e-gift card balance.

How do I redeem my e-gift card?

Simply add your e-gift card code to the discount code field at the checkout page

Does it cover postage? 

Your e-gift card will be used for the total amount in the basket. 

Can I pay postage separately?

Unfortunately not, as the e-gift card recognises the amount in the final basket and cannot separate items. If the amount spent is more than the gift card balance, you will be able to pay the balance via the usual payment options.

Why can't I use it to buy digital products?

Our digital products are sold on Etsy (due to international VAT laws on digital products).

Can I spend it on a workshop or a 1:1 sewing lesson?

You can redeem the e-gift card for a sewing lesson with The Avid Seamstress. Simply purchase the 1:1 sewing lesson and we will be in touch to arrange your lesson.

Should you wish to join one of our beginner sewing classes at The Village Haberdashery please contact us first as these workshops are run separately from us and we cannot guarantee spaces. The workshop T&C's for Village Haberdashery apply.

What happens after I buy an e-gift card?

You will receive a confirmation email with an order number. If you need to talk to us about your order please contact hello@theavidseamstress.co.uk with your order number and we will help you as soon as possible.

The person you have sent the e-gift card to will receive an email from hello@theavidseamstress with the title "Yey! You have a received a e-gift card". On opening the email they will be able to see who sent the e-gift card and your message. It will show the e-Gift Amount and The e-Gift Card number. There will be a link to head straight over to our website to start shopping. 

You'll also get notified when they open your e-gift.

The person I sent the e-gift card to hasn't received it?

Please ask them to check their spam folders and if it still hasn't arrived please contact us - hello@theavidseamstress.co.uk

Will I receive a printed e-gift card in the post?

e-Gift cards are digital - you won't receive anything in the post. 

TERMS AND CONDITIONS

The e-gift card is redeemable for printed sewing patterns and kits.

The e-gift card may be used for 1:1 sewing lessons which are bookable via our website here

Should you wish to join one of our beginner sewing classes at The Village Haberdashery please contact us first as these workshops are run separately from us and we cannot guarantee spaces. The workshop T&C's for Village Haberdashery apply.

e-Gift cards cannot be redeemed for cash.

e-Gift cards cannot be refunded or cancelled.

To comply with accountancy regulations balances not redeems for more than 24 months will expire and the value will be forfeited.

When using an e-gift card and once a product is bought using an e-gift card our full T&C’s apply.

The Avid Seamstress reserves the right to amend the terms and conditions of the e-gift card at any time and to take appropriate action including cancellation of the e-gift card if it deems such action necessary.