Refund policy

Returns

If for any reason you are not happy with your The Avid Seamstress products, please follow our Returns Policy, so that we can assist you in the exchange or refund of your order. The Avid Seamstress reserves the right to reject the return of products that are not returned in accordance with our Returns Policy Procedure and we may request that you pay for delivery charges in returning such goods back to you. Our returns policy does not affect your statutory rights.

1. Returns or Exchange
You may exchange or return new, unused products within thirty (30) days from the date on which the goods were shipped to you. Where you wish to exchange a product, please note that you may be required to pay an additional sum where the replacement product is more expensive that the original item purchased.

Cut patterns cannot be returned for any reason. Fabric, ribbons and trims cannot be returned unless damaged during shipping. We will reimburse any shipping costs incurred when returning damaged merchandise, and will send replacement merchandise at no cost. Please include a description of the damage with your return.

To make a return, send items with your original receipt, your email address, phone number and shipping address to:
The Avid Seamstress
89a Broomfield Avenue
Palmers Green
London
N13 4JR
United Kingdom

Delivery Costs
a) If you are returning goods for exchange or return, you are responsible for the cost of returning them to us.
b) We will not refund the original delivery charge in the case of exchanges or returns.

Please note: you will only be reimbursed the original delivery charge where you exercise your statutory right to cancel within the 7 working day period beginning after the day of receipt of the goods under the Distance Selling Regulations – see Statutory Right to Cancel.
c) You will also be liable for the delivery costs incurred by us in sending you any products as exchanges.
d) In the case of returns, you will only be refunded the value of the goods ordered.
e) We will only pay the return costs and subsequent re-delivery costs (if applicable) if the return is a result of our error or the goods are faulty.
This Returns Procedure does not affect your statutory right to cancel or any of your other statutory rights.

Please note: your right to exchange or return products is separate from your statutory right to cancel your order under the Distance Selling Regulations. Please see our full terms and conditions for details.